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Support & SLA

Protect your business-critical systems

GET THE CONTINUED SUPPORT YOU NEED

All software applications need maintenance to run smoothly over time

Our ongoing support options fix bugs and help deal with your future growth needs.

Our choice of packages includes different levels to suit any company’s needs.

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GUARANTEED RESPONSE TIME & SLA

 
Service Level Agreements protect your most important systems

For a fixed fee, our engineers dedicate time to your project every month

We guarantee and monitor their response times so your mission-critical systems always run smoothly

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FLEXIBLE SUPPORT WITH PAY-AS-YOU-GO MAINTENANCE

Not every system needs the security that comes with an SLA.

Ad hoc support can be purchased in 10-hour blocks that gives you more control over how that time is spent.

Time is only deducted from your total when our team makes a change to your software.

Eliminate Downtime and Avoid Disruption

Any system can go down from time to time. With application monitoring, our robots continually check your status.

If they fail to get a response, our support technicians are automatically notified and bring your system back online.

Our backup options can also quickly recover your critical information in the event of data loss or a system breach.

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GET IN TOUCH

Schedule your free consultation

Address

Houston, Austin, Monterrey, Guadalajara, Mexico City

Contacts

Email: sales@180devex.com
USA: +1 (713)380-1720 
MX:  +52(33)8421-5593